MOVE Deliveries Privacy Policy

Effective Date: January 1, 2025

MOVE Deliveries (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, mobile applications, and delivery services.

Information We Collect

When you use our services or interact with our website, we may collect personal information such as your name, email address, phone number, company name, and job title. In the course of providing courier services, we may also collect delivery-related data such as addresses, pickup/drop-off instructions, time preferences, and service history. Additionally, we may collect technical information, including your IP address, device type, browser version, and geolocation data when location services are enabled.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our delivery services. This includes managing pickups and drop-offs, communicating delivery updates, verifying identity, processing billing and payments, and responding to service requests. We may also use your information to send administrative updates, improve customer experience, and comply with legal obligations. Location data, when available and permitted, helps us ensure timely deliveries and dispatch accuracy.

Sharing and Disclosure

MOVE Deliveries does not sell your personal information. However, in order to fulfill our services, we may share certain data with trusted third-party providers who support payment processing, dispatch technology, IT services, and analytics. Authorized MOVE employees and drivers may access relevant data to fulfill deliveries or provide customer support. In some cases, we may share your information in response to legal obligations, such as court orders or regulatory requirements. We will never share your data with third parties for marketing purposes without your clear, prior consent.

Your Choices and Rights

You have the right to access and request corrections to your personal information. You may opt out of receiving marketing communications at any time by following unsubscribe instructions included in those messages. If you wish to have your data deleted or restricted from certain uses, you may submit a written request to us. Please note that some data may be retained as necessary to comply with legal or contractual obligations or to resolve disputes.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, including to meet regulatory, accounting, or legal obligations. Once data is no longer required for those purposes, we take reasonable steps to securely delete or anonymize it from our systems.

Security

We take your data security seriously and implement a variety of technical and organizational measures to help protect it. These measures include secure data storage, restricted access to sensitive information, encryption protocols, and regular security reviews. While we do our best to safeguard your data, no system is completely immune to unauthorized access or breaches, so we encourage you to remain vigilant and notify us if you suspect any misuse of your information.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, monitor site performance, and understand how users interact with our content. These technologies help us personalize your experience and gather analytics that guide improvements. You can disable cookies in your browser settings; however, doing so may limit the functionality of certain parts of our website.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have unintentionally collected data from a child, we will take immediate steps to delete it from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us directly. You can reach us at:

Email: privacy@movedeliveries.com
Phone: (949) 432-7950